Returns Policy

Returns Policy

1. Returns
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at 91 90800 60666.

2. Exchanges
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at 91 90800 60666 with details of the product and the defect. You can send the item you consider defective to:

Sitamahalakshmi Silks
12,Nageswaran Road,
T.Nagar,
Chennai 600017

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions
Some items are non-refundable and non-exchangeable. These include: Sale items

4. Shipping
To return the item you purchased, please mail it to:

Sitamahalakshmi Silks
12,Nageswaran Road,
T.Nagar,
Chennai 600017

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

5. Cancellation Policy
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.(Any type of voucher used in these orders shall be pushed back into the user's account in case of cancellation by Company).

As part of usual business practice, if we receive a cancellation notice by mail and the order has not been dispatched by us, we shall cancel the order and refund the entire amount. Company holds discretionary right to refund the amount via payment gateways or bank refund. In the event of cancellation of order by the customer Company holds the right to not refund the voucher, if any used against such order.

How do I cancel my order?

Kindly mail us at support@sitamahalakshmisilks.com and inform us about your cancellation request within 24 hours of placing your order or before your order has been dispatched, whichever is earlier.   

 

About

Sitamahalakshmi Silks - a unit of Kumaran Silks, Chennai, is an initiative to bring the elegance of silk, especially kancheevaram silks which is known as fabric for special occassions, closer to people's lifestyle.

SML vows to bring out a limited edition of handpicked premium silk sarees to meet the desire of every woman, that would truly WOW everyone.


Twitter

  • Twitter feed loading

Facebook